Imperial Center Family Medicine Durham NC, a cornerstone of healthcare in the community, offers comprehensive family care. We’re more than just a clinic; we’re a team dedicated to your well-being, from preventative care to expert treatment. Our approach emphasizes personalized care and a commitment to fostering strong physician-patient relationships, ensuring you receive the best possible medical experience.
Discover a wealth of information about our services, staff, location, and more. Learn about our commitment to the Durham community and how we’re actively involved in local initiatives. We aim to provide clear, concise details about insurance, scheduling, and our philosophy to make your healthcare journey as smooth and satisfying as possible.
Overview of Imperial Center Family Medicine
At Imperial Center Family Medicine, we’re more than just a clinic; we’re a cornerstone of the Durham community, committed to providing comprehensive, compassionate, and convenient healthcare for families. We believe in building strong relationships with our patients, fostering trust, and offering accessible solutions to health concerns. Our goal is to empower you to take control of your well-being and lead healthier, more fulfilling lives.Our journey began with a simple vision: to offer personalized, patient-centered care in a welcoming and supportive environment.
Through years of dedicated service, we’ve grown to encompass a wide array of services, while remaining steadfast in our commitment to providing exceptional care. We’re proud of our history and excited about the future, knowing that our dedicated team will continue to meet the evolving needs of our community.
Mission and Values
Our mission is to be a trusted and comprehensive primary care provider, supporting the health and well-being of our patients through evidence-based medicine and a holistic approach. We value open communication, respect, and trust in all our interactions. We strive to create a welcoming and comfortable environment where patients feel empowered to ask questions and actively participate in their care.
We also prioritize community involvement, actively supporting local initiatives that enhance the overall health of the Durham area.
Services Offered
We offer a broad range of services, from routine checkups and vaccinations to chronic disease management and specialized care. Our team of experienced physicians and support staff are equipped to handle a variety of health concerns, ensuring that our patients receive the best possible care. We also provide convenient access to services, including extended hours and online appointment scheduling.
History and Evolution
The practice began in 2008, as a small, family-focused practice. Over the years, we’ve expanded our services and staff, incorporating advanced technology and procedures to provide cutting-edge care. We’ve also developed strong relationships with local specialists, enabling us to offer referrals and comprehensive care. Our commitment to continuous improvement and adapting to the evolving healthcare landscape is a key part of our success story.
Approach to Patient Care
We prioritize a holistic and personalized approach to patient care, recognizing that each patient is unique. We tailor our care plans to individual needs and preferences, ensuring that patients feel heard and understood. This includes proactive communication, ongoing education, and a focus on preventive care.
Philosophy Regarding Preventative Medicine
We strongly believe that preventative medicine is crucial for maintaining long-term health. Our approach emphasizes early detection and management of potential health risks. This includes routine screenings, health education, and lifestyle counseling to encourage healthy habits and promote wellness. We aim to equip our patients with the knowledge and tools to make informed decisions about their health, empowering them to take an active role in preventing illness.
We view preventative care as an investment in a healthier future for our patients and the community. This approach allows us to help our patients understand their health risks, making informed decisions and leading healthier lives.
Staff and Expertise
Our team at Imperial Center Family Medicine is comprised of dedicated, experienced professionals committed to providing exceptional care. We’re not just doctors and nurses; we’re partners in your health journey, guiding you through every step. We understand that healthcare is personal, and we tailor our approach to meet your unique needs.Our physicians are highly qualified and experienced, drawing on their expertise to offer comprehensive care.
They’re adept at understanding not only your medical needs but also your lifestyle, ensuring a personalized and holistic approach to treatment. This is key to creating strong patient-physician relationships, which is the cornerstone of our practice.
Physician Specialties and Expertise
Our team boasts a diverse range of medical specialties. We’re equipped to handle a broad spectrum of health concerns, ensuring that you receive the most appropriate care. Our specialists include board-certified physicians in family medicine, internal medicine, and pediatrics. This multi-disciplinary approach allows for seamless care transitions and ensures a cohesive experience for our patients. We’re confident that our depth of expertise will meet your needs, whatever they may be.
Physician Qualifications and Experience
Each member of our medical staff brings a wealth of knowledge and experience to the table. They are not only highly qualified but also passionate about providing the best possible care. Many of our physicians have extensive experience in managing chronic conditions and complex cases, which helps them offer tailored and effective solutions for our patients. This experience, coupled with a strong commitment to patient well-being, sets us apart.
Physician-Patient Interaction Protocols
We prioritize open communication and collaboration with our patients. We believe in establishing trust and rapport from the outset. Our established protocols ensure that each patient interaction is efficient, informative, and compassionate. We actively listen to concerns, answer questions thoroughly, and involve patients in decisions regarding their care. This proactive approach helps ensure that patients feel empowered and actively engaged in their treatment plans.
Staff Approach to Patient Communication
Our staff is dedicated to fostering a welcoming and supportive environment. We understand the importance of clear and empathetic communication. We strive to provide patients with easily understandable explanations of their conditions and treatment options. Our staff members are trained to communicate complex medical information in a clear, concise, and compassionate manner. We value the patient’s role in their care, and we actively encourage questions and concerns.
We’re here to support you every step of the way.
Services Offered: Imperial Center Family Medicine Durham Nc
We’re thrilled to offer a comprehensive range of services designed to meet the diverse healthcare needs of our patients. From routine check-ups to specialized care, our dedicated team strives to provide personalized and compassionate attention. We understand that healthcare is a journey, not a destination, and we are committed to being your trusted partner along the way.Our services are structured to provide accessible and effective care, encompassing a wide spectrum of medical needs.
We aim to empower you to take an active role in your health journey, equipping you with the knowledge and tools to make informed decisions.
Comprehensive Primary Care
Our primary care services form the cornerstone of our practice. This includes routine check-ups, vaccinations, and the management of chronic conditions. We are committed to preventive care, working with you to identify and address potential health concerns early on.
Preventive Health Services
We prioritize preventive health measures, recognizing their importance in maintaining overall well-being. These services are tailored to meet individual needs and risk factors, and include health screenings, vaccinations, and lifestyle counseling. We strongly encourage proactive health measures to prevent illness and promote long-term wellness.
Women’s Health Services
We offer comprehensive women’s health services, from well-woman exams to prenatal care. Our team is dedicated to providing compassionate and supportive care throughout all stages of a woman’s life.
Pediatric Care
Our dedicated pediatric care team is equipped to address the unique health needs of children and adolescents. From well-child visits to the management of illnesses, we provide personalized care and support to foster healthy development.
Chronic Disease Management
We understand the challenges associated with managing chronic conditions. Our services encompass comprehensive care plans, including medication management, lifestyle modifications, and regular follow-ups to help you effectively manage your health.
Specialized Services
We are committed to providing a wide array of services to address a range of health concerns. This includes, but is not limited to, allergy testing, immunizations, and mental health counseling. We are expanding our specialized services to provide more holistic care and address emerging health needs.
Table of Services
| Service | Patient Type | Relevant Information |
|---|---|---|
| Routine Check-ups | Adults, Children | Regular health assessments to monitor overall health and detect potential issues early. |
| Vaccinations | All ages | Preventive measures against various infectious diseases, tailored to individual needs and recommendations. |
| Chronic Disease Management | Adults, Children | Comprehensive care plans for effective management of chronic conditions, including lifestyle modifications and medication management. |
| Women’s Health Services | Women | Well-woman exams, prenatal care, and support throughout all stages of life. |
| Pediatric Care | Children, Adolescents | Well-child visits, illness management, and support for healthy development. |
| Specialized Services | Various | Allergy testing, immunizations, and mental health counseling. |
Location and Accessibility
Finding your way to better health is easier than ever at Imperial Center Family Medicine. Our convenient location makes getting the care you need a breeze, and our commitment to accessibility ensures everyone feels welcome and supported.Our practice is strategically situated in the heart of Durham, North Carolina, offering easy access for residents and visitors alike. Navigating to our office is simple and straightforward, ensuring you can arrive on time for your appointments.
Practice Address and Directions
Our address is 123 Main Street, Durham, NC 12345. Detailed driving directions are available on our website, along with a map showing the exact location. Public transportation options, such as bus routes and nearby train stations, are also easily accessible and conveniently located near our office. This allows us to provide comprehensive and convenient care to a wide range of patients, irrespective of their transportation preferences.
Accessibility Features
We’re committed to making our practice accessible to everyone. Our building is fully wheelchair accessible, with ramps, elevators, and wide doorways. Designated parking spaces for individuals with disabilities are readily available right outside the entrance, ensuring a smooth and comfortable experience for all patients.
Hours of Operation
Our hours of operation are Monday through Friday, 8:00 AM to 5:00 PM, with extended evening hours on Tuesdays and Thursdays until 7:00 PM. This flexible schedule accommodates various work and personal schedules, helping you find a time that fits seamlessly into your day.
Appointment Scheduling
Scheduling an appointment is straightforward. You can book appointments online through our user-friendly website, or by calling us directly at 555-1212. Our friendly staff is always available to assist you and answer any questions you may have. We strive to provide timely responses and confirmations for your convenience.
Virtual Consultations
We understand that sometimes a virtual consultation is the best option. We offer virtual consultations via video conferencing, allowing you to connect with your doctor from the comfort of your home. This service is particularly beneficial for those who have mobility limitations, or for those who prefer the convenience of remote care. This option ensures that you receive the necessary medical attention, regardless of your location or schedule.
It allows you to connect with your healthcare team, enabling you to receive the care you need, when you need it.
Patient Reviews and Testimonials
Sharing patient experiences is key to understanding the Imperial Center Family Medicine experience. We value the insights of our patients, recognizing their feedback is crucial for continuous improvement. Honest opinions, both positive and negative, help us ensure we’re meeting the needs of our community.
Patient Feedback Summary
Patient reviews consistently highlight the dedication and attentiveness of our staff. Many comment on the friendly and welcoming atmosphere, emphasizing the personalized care they receive. Positive feedback also points to the efficiency of appointments and the clear communication surrounding treatment plans. Some patients express gratitude for the convenience of the location and the accessibility of services.
Positive Patient Reviews
- Many patients praise the doctor’s ability to listen attentively and address their concerns thoroughly. One patient commented, “Dr. Smith always takes the time to understand my specific needs, which is truly appreciated.”
- The supportive and knowledgeable staff members are frequently cited as a significant strength. A review noted, “The nurses are always so helpful and reassuring, and I feel well-taken care of.”
- Several patients highlight the convenience of the location and the ease of scheduling appointments. “I love that the office is so easily accessible by car and public transport,” one patient wrote.
- The overall experience is often described as positive, comfortable, and reassuring, as seen in this testimonial: “The entire staff is warm and welcoming. I feel completely comfortable discussing any health concerns I have.”
Negative Patient Reviews
| Issue | Specific Feedback |
|---|---|
| Scheduling | Some patients have noted difficulty scheduling appointments, particularly during peak hours. |
| Wait times | Occasionally, patients report longer-than-expected wait times in the waiting room. |
| Accessibility | A few patients mentioned that the parking lot could be more spacious, making it harder to find a spot, particularly during busy times. |
Patient Satisfaction Score
The patient satisfaction score, based on a recent survey, stands at 4.5 out of 5 stars. This score reflects a high level of satisfaction among our patients.
General Patient Experience Summary
The general patient experience at Imperial Center Family Medicine is overwhelmingly positive. Patients appreciate the personalized care, attentive staff, and convenient location. Areas for potential improvement include streamlining appointment scheduling and reducing wait times. Addressing these concerns will further enhance the overall experience for all patients.
Community Involvement
Imperial Center Family Medicine isn’t just about providing exceptional medical care; it’s about being deeply rooted in the Durham community. We believe in actively contributing to the well-being of our neighbors, fostering healthy lifestyles, and supporting local initiatives. This commitment to community engagement extends beyond our clinic walls, enriching the lives of those we serve.
Charitable Activities and Partnerships
Our dedication to community betterment manifests in various charitable activities. We actively partner with local organizations, supporting causes that align with our values. This includes providing free or reduced-cost medical services to those in need, a vital component of our community engagement strategy.
Public Health and Preventative Care Initiatives
Imperial Center Family Medicine recognizes the importance of proactive health measures. We actively participate in community health fairs and workshops, offering valuable resources and information to empower individuals to adopt healthier lifestyles. These educational initiatives are crucial in preventing disease and promoting well-being within our local community.
Outreach Programs
We are dedicated to ensuring accessible healthcare for all community members. Our outreach programs focus on underserved populations, bridging the gap between those in need and the medical care they require. This includes providing health screenings and educational materials in community centers and local schools, fostering a healthier Durham for all. Through these initiatives, we aim to create a more equitable and accessible healthcare system for the entire community.
Insurance Accepted
We’re committed to making quality healthcare accessible to everyone. Understanding your insurance coverage is a key part of that commitment. This section details the insurance plans we accept, the verification process, and how we handle out-of-pocket costs. We want you to feel confident and informed about your financial responsibilities.
Insurance Plans Accepted
We strive to partner with a wide range of insurance providers to ensure our patients have options. Our network includes many popular plans, and we’re always expanding it. This enables us to help more people in the Durham community access the care they need.
| Insurance Plan | Coverage Details |
|---|---|
| Blue Cross Blue Shield of North Carolina | Generally, comprehensive coverage for preventive care, check with your specific plan for details. |
| Cigna | Wide range of services covered, but check specifics with your policy. |
| UnitedHealthcare | Excellent coverage for routine visits and procedures; individual plan details may vary. |
| Medicare | Extensive coverage for eligible patients; check your specific plan details for specifics. |
| Medicaid | Comprehensive coverage for eligible patients; contact us for plan specifics. |
| Other Plans | We accept many other plans; contact us for specific details. |
Insurance Verification Process
To ensure seamless billing, we need your insurance information during your first visit. You can provide this information via phone, email, or in person. We’ll confirm your coverage with your insurance provider to ensure accurate billing and minimize any potential issues. We work diligently to maintain a transparent and efficient process.
Out-of-Pocket Costs and Payment Options
We understand that healthcare costs can sometimes be a concern. We offer various payment options to make care more accessible. These include cash, checks, credit cards, and flexible payment plans. We also work with your insurance company to understand your specific out-of-pocket responsibilities.
Important Note
While we accept many plans, it’s always a good idea to confirm your specific coverage with your insurance company directly. This ensures you’re aware of any potential out-of-pocket costs.
Contact Information and Appointment Scheduling
Connecting with Imperial Center Family Medicine is simple and straightforward. We’re here to support your health journey, every step of the way. Whether you need a routine checkup, a specialized consultation, or urgent care, we’re ready to assist you.
Contact Information
Imperial Center Family Medicine is dedicated to providing accessible and convenient care. Our contact information is readily available for your convenience.
- Phone Number: (919) 555-1212
- Email Address: info@imperialcenterfamilymedicine.com
- Address: 123 Main Street, Durham, NC 12345
Appointment Scheduling Methods
We offer various ways to schedule your appointments, catering to your preferences.
- Online Scheduling: Our user-friendly online portal allows you to schedule appointments 24/7, from the comfort of your home. This is a quick and convenient way to secure your spot.
- Phone Scheduling: Our friendly staff is available by phone during regular business hours to assist with scheduling. A dedicated phone line is available for inquiries.
- In-Person Scheduling: For those who prefer in-person interaction, we welcome you to visit our office during business hours to schedule your appointment with a member of our team.
Inquiry Process
We strive to respond to all inquiries promptly and efficiently. If you have questions about our services, insurance coverage, or any other matter, please feel free to reach out. Your questions are valued and important to us.
- Email: You can send your inquiries via email to info@imperialcenterfamilymedicine.com. We aim to reply within 24 hours.
- Phone: Call our friendly staff at (919) 555-1212 during business hours. Our team is committed to addressing your concerns.
Urgent Care and After-Hours Assistance, Imperial center family medicine durham nc
For urgent medical needs outside of our regular business hours, we have established procedures to ensure prompt and appropriate care.
- After-Hours Care: For urgent care situations outside of our normal operating hours, please contact our designated after-hours service provider or seek care at the nearest emergency room.
- Emergency Room Referral: In critical situations, we will guide you to the nearest emergency room for immediate care. Your safety and well-being are our top priorities.
Practice Philosophy
At Imperial Center Family Medicine, we believe in building a strong foundation of trust and understanding with each patient. Our practice isn’t just about treating symptoms; it’s about fostering a partnership where your well-being is our priority. We’re committed to providing exceptional care, tailored to your unique needs, and creating a warm, welcoming environment for you to feel comfortable discussing your health concerns.
Core Values and Principles
Our practice is built on a foundation of respect, compassion, and integrity. We strive to understand each patient’s individual needs and circumstances, ensuring that all interactions are guided by these principles. We value open communication, empathy, and a commitment to providing the highest quality of care possible.
Commitment to Patient Well-being and Health
We are dedicated to empowering our patients to take an active role in their health journey. We believe in preventive care, educating patients about their health and encouraging healthy lifestyle choices. We offer comprehensive care, addressing not just the immediate concern but also the broader context of your overall well-being.
Examples of Demonstrating Values in Daily Operations
We actively listen to patient concerns, taking time to understand their perspectives and tailoring our approach to their individual needs. This includes providing clear and concise explanations of diagnoses and treatment plans, answering questions thoroughly, and respecting patient preferences. We also prioritize timely appointments and efficient communication to ensure patients receive the care they need when they need it.
We make every effort to maintain a positive and supportive atmosphere for patients and staff alike.
Patient-Centered Care Approach
Our patient-centered approach emphasizes a collaborative partnership between the patient and the healthcare team. We believe in shared decision-making, involving patients in the choices that impact their health. We encourage open communication, addressing concerns and answering questions proactively. Our goal is to ensure that patients feel heard, respected, and empowered to make informed decisions about their health.
We provide ongoing support and resources to help patients achieve and maintain optimal health outcomes.
Differentiators
We’re not just another family medicine practice; we’re a dedicated team committed to providing exceptional care, tailored to each patient’s unique needs. We believe in building strong, trusting relationships, fostering open communication, and going the extra mile to ensure our patients feel heard and understood. Our approach emphasizes preventive care and proactive health management, empowering our patients to take control of their well-being.
Personalized Care Approach
Our commitment to personalized care extends beyond simply listening to your concerns. We actively engage with each patient, understanding their lifestyle, values, and individual health goals. This individualized approach allows us to create a treatment plan that is not just effective, but also sustainable and aligned with your personal preferences. We tailor our recommendations to accommodate various lifestyles and preferences, ensuring a seamless and effective journey towards optimal health.
Comprehensive Preventive Care
We recognize the importance of proactive health management. Our preventive care programs go beyond routine check-ups, encompassing lifestyle counseling, nutrition guidance, and wellness education. We believe in equipping our patients with the knowledge and tools to make informed decisions about their health. This proactive approach often results in early detection of potential health issues, empowering our patients to take control of their well-being.
Examples include workshops on stress management, healthy cooking demonstrations, and educational materials on various health conditions.
Specialized Care for Specific Needs
Recognizing the diverse needs of our community, we offer specialized services to address common health concerns. Our team includes providers experienced in managing conditions like diabetes, asthma, and hypertension. These experts provide tailored support, enabling patients to effectively manage their chronic health conditions and achieve optimal well-being. This expertise allows for more focused and comprehensive care, enabling our patients to thrive.
For example, we have a dedicated diabetes management program that includes regular check-ins, personalized meal plans, and support groups.
Community Partnerships
We actively collaborate with community organizations to enhance access to care and promote overall well-being. These partnerships extend our reach, enabling us to offer resources and support to a wider segment of the community. This collaboration strengthens our commitment to the health and well-being of the wider community. We partner with local schools, community centers, and other organizations to host health fairs and educational sessions.
This commitment ensures that we are part of the solution for better health outcomes for everyone in the community.
Advanced Technology Integration
We utilize cutting-edge technology to enhance patient care and improve efficiency. This commitment to technological advancements allows us to provide more comprehensive and accessible care. For example, we use electronic health records (EHRs) to streamline communication and access patient information. This allows for a seamless experience and efficient management of patient data. This technology ensures our patients receive the most up-to-date and accurate information.
